Keenan Guides Tours at Susquehanna University

2015 Apr 9

Jacqueline Keenan, of Bayport, N.Y., is working as a student tour guide this year at Susquehanna University.

Tour guides are responsible for representing the Susquehanna community to prospective and admitted students and their families. They give tours of the campus and also work special days, such as Susquehanna Success Day and open houses.

To become a tour guide, students must complete a written application and personal interview with the admissions staff. Once selected, students complete an intensive training program, followed by additional training sessions throughout their time on the job. Training includes shadowing veteran tour guides, becoming familiar with the admissions process and frequently asked questions, learning to present important information during the tour and preparing to deal with challenging situations that may arise while giving a tour.

Keenan is a political science major in the Class of 2016. A 2012 graduate of Bayport-Blue Point High School, she is the daughter of Thomas and MaryBeth Keenan.